Refund policy

Fahymas Comfort is an online store operated by Fahymas LLC, providing home comfort products directly to customers across the United States. We are committed to offering high-quality products, accurate product information, secure online shopping, and responsive customer support. Your satisfaction is our top priority.

This policy applies to all orders placed on our website and explains how returns, exchanges, and refunds work — whether your item arrived with an issue or you simply changed your mind.

30-Day Return Window

Customers may request a return within 30 calendar days of delivery for any reason:

  • Non-defective returns — including change of mind, wrong color/size/style, or general buyer’s remorse.
  • Defective, damaged, incorrect, or incomplete items — see below for details and expedited handling.

To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition.
  • The item must be returned with its original packaging, whenever possible.
  • Proof of purchase (order number or confirmation) may be required.

Returned items that do not meet these requirements may not qualify for a refund.

Return Method & Fees

Returns are processed by mail. After your request is authorized (see below), we will send you return shipping instructions and the correct return address.

  • Return shipping label: We provide a prepaid return label for verified damaged/defective/wrong/incomplete orders. For non-defective returns (change of mind, wrong size/color, etc.), the customer is responsible for return shipping costs.
  • Restocking fee: We do not charge any restocking fees.
  • Refund processing time: We process approved refunds within 5–7 business days after receiving and inspecting the returned item.

How to Start a Return

Before sending any item back, please contact our customer support team to request a return authorization.

Include the following information in your return request:

  • Your order number.
  • The reason for the return.
  • Photos of the item and packaging if it arrived damaged, defective, incorrect, or incomplete.

After reviewing your request, we will provide return instructions, and when applicable, a Return Authorization number or reference. Please do not send items back without contacting us first. Unauthorized returns may not be accepted or may result in delays.

Return Authorization

All returns require prior authorization from our support team. We will confirm eligibility and provide detailed return instructions. Returns sent without authorization may not be accepted.

Return Address

We do not publish a public return address. Once your return is approved, our support team will provide the correct return shipping address and any special packaging instructions.

Please only ship returns to the address provided by our support team. Do not send items to our billing address, corporate office, or any address not explicitly given for returns.

Cancellation Policy

Orders can be cancelled before they are processed or shipped. Once an order has shipped, it will follow this Return & Refund Policy.

To cancel an order, contact our support team immediately with your order number. We cannot guarantee cancellation once an order is in processing or shipped.

Oversized Product Return Information

Many of our reading pillows, wedge pillows, backrest pillows, and similar comfort products are shipped in vacuum-compressed packaging for safe transport. After opening, they may be difficult to recompress. Please carefully review product dimensions, colors, materials, and descriptions before ordering.

For non-defective returns of oversized items (e.g., change of mind, wrong size/color), the customer may be responsible for:

  • Return shipping costs
  • Appropriate repackaging materials
  • Suitable shipping boxes needed for safe return delivery

We recommend keeping the original box and packaging materials until you are fully satisfied with your purchase.

Non-Returnable Items

The following are not eligible for return under our standard policy:

  • Pillows, pillow inserts, or bedding items removed from sealed protective packaging or used, for hygiene reasons.
  • Items marked as "Final Sale" or "Clearance" on the product page at purchase.
  • Products that have been washed, soiled, altered, or damaged by the customer after delivery.

All other products can be returned under the terms above. If unsure about a specific item’s return eligibility, please contact us before ordering or requesting a return.

Customer Responsibility

Customers are responsible for securely packaging returned items to prevent damage during transit. Use appropriate boxes, padding, and seals, especially for bulky or vacuum-packed items. Items damaged due to inadequate packaging may not qualify for a full refund.

Damaged, Defective, Incorrect, or Incomplete Items

If your item arrives damaged, defective, incorrect, or incomplete, contact us within 48 hours of delivery.

Provide:

  • Your order number
  • Photos of the item
  • Photos of the shipping box and packaging
  • A brief description of the issue

For verified issues (shipping damage, defects, fulfillment errors), Fahymas Comfort will offer one or more resolutions at no additional cost:

  • A replacement product
  • A prepaid return shipping label
  • A refund when appropriate
  • Another reasonable solution

Approved resolutions for verified issues will be provided free of charge.

Inspection Process

All returned items are inspected before any refund, replacement, or exchange is issued. This ensures the item meets our return eligibility conditions (unused, original packaging, no post-delivery damage, etc.).

Refund Process

Once we receive and inspect your return, we will notify you of your refund’s status.

If approved, the refund will be issued to your original payment method. Refunds are typically processed within 5–7 business days after approval.

Note: Your bank or payment provider may require additional time to post the refund to your account.

Non-Refundable Charges

Unless the return is due to our error or a verified product issue, the following charges may not be refunded:

  • Original shipping charges
  • Expedited shipping fees
  • Return shipping costs for non-defective returns
  • Packaging or handling costs for non-defective returns

For non-defective returns, applicable shipping and handling costs may be deducted from your refund.

Return Eligibility Limitations

We reserve the right to refuse a return or refund if:

  • The item shows signs of use, damage, stains, odors, or any alteration after delivery.
  • The return request is made after the 30-day window.
  • The product is returned without prior authorization (when required).
  • The returned item does not match the original order.
  • The item is returned in a condition that prevents resale or proper inspection.

Exchanges

We may offer exchanges for verified damaged, defective, incorrect, or incomplete items. For non-defective item exchanges, you may need to return the original item first and place a new order for the desired size, color, or style.

Consumer Rights

This policy does not affect your rights under applicable consumer protection laws.

Contact Us

If you have any questions about returns, refunds, exchanges, or any policy, please contact our support team:

Our support team aims to respond to return requests within 1–2 business days.

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time)

Questions?

If you have any questions about returns, refunds, exchanges, replacements, or damaged products, please contact our support team. We are committed to assisting you and providing a transparent, hassle-free shopping experience.

Thank you for shopping with Fahymas Comfort.